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Pools, Spas and Splashpads

Swimming, soaking, or splashing is a great way to stay active and enjoy the water. At Southwestern Public Health (SWPH), we help ensure these facilities are safe for everyone by inspecting them regularly to meet water quality and safety standards. Whether you’re a visitor or an operator, we’ve got you covered.

For operators

Operating a facility comes with responsibilities to keep water safe and enjoyable for visitors. Here's how we can help you:

Opening or reopening your facility

Notify SWPH at least 14 days in advance if:

  • Your facility has been closed for more than four weeks

  • It’s a new facility or has undergone renovations

How to notify us:

We'll guide you to ensure your facility meets safety standards.

Responding to contamination

If your water becomes unsafe due to unbalanced chemicals or contamination:

  1. Close the pool immediately

  2. Follow these resources to clean and reopen safely:

What happens during inspections?

Public health inspectors will:

  • Test water quality and chemical levels

  • Check safety features like fencing and signage

  • Review equipment and emergency procedures

Training requirements for operators

Every public pool and spa must have a Designated Operator trained in:

  • Maintaining water quality and chemical balance

  • Managing filtration systems

  • Handling emergencies

Where to get training:

For the public

Waterborne infections can sometimes spread in pools, spas, and splash pads. They can cause issues like diarrhea, rashes, or ear infections. Here's what you need to know to protect yourself and your family:

Common waterborne infections

  • Cryptosporidium: A germ that causes diarrhea.

  • Swimmer’s ear: An ear infection.

  • Hot tub rash: A skin irritation from poorly maintained spas.

  • Swimmer’s itch: A rash caused by tiny parasites.

Symptoms to watch for

  • Stomach cramps or diarrhea

  • Skin rashes or infections

  • Ear, eye, or breathing problems

Tips to protect yourself

  • Shower with soap before swimming

  • Don’t swim if you’re feeling sick or have diarrhea

  • Avoid swallowing pool or splash pad water

  • Take children for regular bathroom breaks and use designated diaper-changing areas

  • Wash your hands after using the bathroom or changing diapers


What should I do next?

  • For visitors: Follow our safety tips and enjoy the water worry-free. If you are curious about favourite spas, pools, and splash pads, use our Health Inspect Portal to view inspected locations.. 

  • For operators: Ensure your facility and training are up to date. Have questions? Call us at 1-800-922-0096 for guidance.

Contact Us

Southwestern Public Health (8:30 a.m. - 4:30 p.m., Monday - Friday)

St. Thomas Site
(Administrative office)
1230 Talbot Street
St. Thomas, ON N5P 1G9

Woodstock Site
410 Buller Street
Woodstock, ON N4S 4N2

Call us toll free: 1-800-922-0096
Email us

Work with Us

Southwestern Public Health (SWPH) values our people! We pride ourselves on our positive and flexible work environment.

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